Improve customer satisfaction by offering relevant support and swift issue resolution. Powered by AI and machine learning, Support quickly delivers the information your customers need.
- Ticketing module – easy, simple way for raising and tracking incidents as well as service requests.
- ChatBot – using latest AI and machine learning technologies to triage and resolve tickets. Empower support agent by triaging and resolving tickets. Saving time so support agents can focus on key critical tickets and tasks.
- Integrations – leveraging suite of APIs built to easily allow customers to raise tickets and retrieve updates from backend applications or other ticketing systems automatically.
Find out more about Affinity Support
Optimise your entire reseller business and lead to cash process through one platform
Affinity Sales, Orders, Billing, Support, Hub and Insight are powerful products on their own, but they are stronger together.
Identify and understand trends and turn them into opportunities for up and cross sell. Turn your data into your biggest weapon.
Empower resellers, partners and customers to self serve with 24/7 portals, apps and API’s saving time and money without compromising service.
Deliver customer satisfaction by closing more tickets in less time using integrated knowledge bases, automated triaging, self-service diagnostics and AI.
Price, quote and contract deals in minutes, increasing revenue, efficiency and providing a seamless handover to your operations team.
Automated supplier provisioning and real time view of all orders for realistic forecasting and order management, creating efficiency and savings.
Powerful, flexible and scalable billing engine designed to give your billing team peace of mind that all bill runs are quick and accurate.