On the 15th February 2020, Ofcom launched their latest piece of legislation; End of Contract Notifications and Best Tariff Information. This has been designed to help tackle the so-called ‘loyalty penalty’ and to make customers aware of cheaper tariffs and services so they can get the best deal.

The Ofcom legislation states that all broadband, mobile, home phone and pay TV companies must provide an end of contract notification to their customers with the following information:

  • Their minimum contract end date
  • The current services they receive and the price they pay for these services
  • Any changes to price and services during their contract
  • Information about notice period for terminating their contract
  • Details about best tariff prices and deals

Providers must inform residential and small business customers 10-40 days before their contract ends by either SMS, email or letter. They must also provide ongoing annual notifications to customers who remain out of contract.

Resellers and MSPs need a capable and robust billing system, such as Affinity Billing Enterprise to ensure they can manage their customer contract end dates and send end of contract notifications in one central place.

Affinity Billing Enterprise has a range of modules that allow resellers to proactively manage their customers’ contracts and implement the processes which Ofcom are keen to see established.

Our Affinity Billing Enterprise modules include Contract Management and Customer Communications Manager and together with Affinity Billing Enterprise’s View Management, they all give the reseller the ability to quickly implement an ‘end of contract and best tariff’ business process and effectively manage their customer contracts with end of contract notifications.

Functionality such as customising data, displaying chronological start and end dates and contacting customers via SMS, email and print are all available within our suite of modules.

At Aurora, we regularly attend a range of industry forums and events to ensure we understand how all legislation will affect our customer base and we develop key modules to help them overcome these challenges.

If you need a compliant billing system like Affinity Billing Enterprise to help stay ahead of new and upcoming legislation and provide the best experience to your customers, why not get a demo.

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